FAQ

We specialize in making holidays magical with our wide range of products including:

• Christmas decorations and jumpers
• Toys like action figures, building blocks, and die-cast vehicles
• Arts & crafts supplies
• Baby and toddler products
• Fancy dress and role play costumes
• Home furniture like 4-seater and bistro sets
• And much more seasonal merchandise!

We’re based in Chicago, US at 642 John Calvin Drive, Chicago, US 60605. We ship globally to bring festive cheer to customers worldwide!

We process all orders within 1-2 business days. Our team carefully checks and packs each item with love to maintain the magic of the holidays!

While we specialize in holiday merchandise, we offer various toys, clothing, and home products throughout the year. Our Christmas collection is particularly extensive during the holiday season!

Absolutely! We offer a wide range of child-friendly products including baby & toddler toys, activity books, action figures, and educational toys. All our products are designed with family enjoyment in mind.

We offer two convenient shipping methods:

• Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after shipment
• Free Shipping: Free for orders over $50 via EMS, delivered in 15-25 days after shipment

We ship globally to most countries! However, due to logistical constraints, we cannot deliver to some remote areas in Asia and a few other isolated locations. During checkout, simply enter your address to confirm availability.

Once your order ships, you’ll receive a tracking number via email that you can use to monitor your package’s journey to your doorstep.

We recommend choosing our Standard Shipping with DHL or FedEx for faster delivery (10-15 days). This option is perfect for last-minute holiday preparations!

We accept Visa, MasterCard, JCB, and PayPal for secure and hassle-free transactions.

Absolutely! We use secure payment processing to ensure your financial information is protected. You can shop with confidence at XS Stock Shop.

Currently, we don’t offer payment plans. We accept full payment at the time of order through our accepted payment methods.

Your satisfaction is our top priority! If anything doesn’t meet your expectations, you can return items within 15 days of receipt.

Please contact our support team at [email protected] to initiate a return. We’ll guide you through the process to ensure a smooth experience.

Please contact our customer service team for specific details about return shipping costs as they may vary depending on the situation.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item, and we’ll happily resolve the issue for you.