Privacy Policy

Last Updated: December 2023

1. Information We Collect

To provide you with the best possible shopping experience for our holiday products, toys, and family items, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number when you place orders for Christmas decorations, toys, or furniture sets
• Payment Information: Credit/debit card details processed through secure payment gateways (Visa, MasterCard, JCB) or PayPal account information
• Account Information: If you create an account with us, we store your login credentials and preferences

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, products viewed (such as action figures, Christmas jumpers, or baby products), and time spent on our site
• Location Data: General geographic location to provide relevant shipping information and product availability

2. How We Use Your Information

We use your information to create the joyful shopping experience you expect from a holiday-focused retailer:

• Order Processing: To process and ship your purchases of toys, decorations, and other holiday items worldwide
• Customer Service: To provide support for your inquiries about products like fancy dress costumes or 4-seater sets
• Personalization: To recommend products you might love, such as arts & crafts supplies or collectibles based on your browsing history
• Security: To protect against fraud and unauthorized transactions, especially important for our international customers
• Communication: To send order confirmations, shipping updates, and (with your consent) promotional offers

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: We share information with shipping carriers, payment processors, and IT service providers to fulfill your orders
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• International Transfers: As we ship globally, your data may be processed in countries outside your residence, always with adequate protection

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, especially when shopping for family and holiday items:

• Storage Duration: We retain your personal information only as long as necessary to fulfill orders and comply with legal obligations
• Security Measures: We implement industry-standard encryption, secure servers, and regular security assessments
• Payment Security: All payment information is processed through PCI-DSS compliant payment gateways
• Access Controls: Strict internal policies limit employee access to your personal information

5. Your Rights and Choices

You have control over your personal information:

• Access and Correction: You can review and update your account information at any time
• Data Portability: You can request a copy of your personal data in a machine-readable format
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time using the unsubscribe link in our emails
• Cookie Controls: You can manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality, such as adding items to your cart
• Analytics Cookies: Help us understand how customers use our site and improve our product offerings
• Preference Cookies: Remember your settings and preferences for future visits
• Advertising Cookies: Used to show you relevant products and offers (you can opt-out of these)

Most browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your shopping experience.

7. Children’s Privacy

While we sell children’s toys and products, our website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

As a global retailer shipping to customers worldwide (excluding some remote areas in Asia and isolated locations), your data may be transferred to and processed in countries outside of your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.

10. Contact Us

Thank you for trusting XS Stock Shop with your holiday shopping needs. We’re committed to making your experience as secure and joyful as the holidays we celebrate!