Welcome to XS Stock Shop!
At XS Stock Shop, we’re dedicated to bringing magic to families, collectors, and holiday enthusiasts around the world. Our carefully curated selection of toys, Christmas decorations, collectibles, and festive apparel is designed to create unforgettable moments. We understand the importance of timely delivery and complete satisfaction, which is why we’ve created this comprehensive shipping and returns policy.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipping | DHL or FedEx | Faster delivery with tracking |
| Free Shipping | FREE (orders $50+) | 15-25 business days after shipping | EMS | Budget-friendly option for larger orders |
Shipping Areas
We ship globally! However, we currently cannot deliver to some Asian countries and remote locations. If you’re unsure about delivery to your area, please contact us before ordering.
Our Return & Exchange Policy
Quick Summary
- Return Window: 15 days from delivery date
- Condition: Items must be new, unused, in original packaging with tags attached
- Refund Processing: 3-5 business days after we receive your return
- Original Shipping: Not refundable
- Return Shipping: Customer’s responsibility (unless our error)
Step-by-Step Return Process
1 Contact Our Customer Service
Email us at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
2 Wait for Authorization
We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
3 Package Your Item
Securely package the item in its original packaging, include the RMA number on the outside, and ship to our return address.
4 Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange item.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear XS Stock Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed the order]
Item(s) to Return: [Product name(s) and quantity]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in new, unused condition with original packaging intact.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Non-Returnable Items
For health, safety, and seasonal reasons, the following items cannot be returned or exchanged:
- Face Paints & Makeup (opened or used products)
- Advent Calendars (due to their time-sensitive nature)
- Commercial Christmas Decorations (if opened)
- Christmas Jumpers (if tags are removed or worn)
- Opened Activity & Story Books
- Personalized or custom-made items
- Any item that shows signs of use or wear
Refund Information
Refund Processing Time
- Refunds are processed within 3-5 business days of receiving your returned item
- The refund will appear on your original payment method within 7-10 business days, depending on your bank or payment provider
Refund Method
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
- PayPal: Refunded to your PayPal account
Exchange Policy
We’re happy to exchange items for a different size, color, or product of equal value. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost to you.
Return Shipping Address
Once your return is authorized, ship your item to:
XS Stock Shop Returns
642 John Calvin Drive
Chicago, US 60605
Need Help?
Our friendly customer service team is here to assist you! Contact us at [email protected] and we’ll be happy to help with your return or exchange.
Thank you for shopping with XS Stock Shop. We appreciate your business and are committed to making your experience magical!